Medical Emergencies

When you witness or are notified of an accident/illness that involves one to four people, follow the below steps.  For situations that involve more than four people, call 911. 

STEP 1:  Evaluate the situation as quickly as possible using all available information. Ask yourself: 

• Is the situation serious?
• What kind of accident/illness is it?
• Is the person coherent?
• Is the person intoxicated?
• Is the person complaining of chest pains?
• How many people are injured? 

STEP 2:  If the patient is coherent, let him decide what to do. 

• Rest for a short period.
• Call the person’s family emergency contact.
• Call 911.
• Call your supervisor and inform them of the event and what the person decided to do. 

STEP 3:  If the patient is seriously hurt or too sick to assume responsibility for himself:

• Call 911 for assistance. (Ensure that someone stays with the patient while you telephone for help.) 
• Do not hang up with 911 until you have fully explained the situation.
• Give your address and location (Regions Building or Regions Tower, 333 Texas Street, Suite_____).
• Make sure paramedics know which entrance to use. 
• Arrange to have someone meet the paramedics at the assigned entrance and direct them to the patient.
• Calmly reassure the ill or injured person that help is on the way.  Stay with the ill or injured person.
• Do not perform emergency first aide unless you have been trained to do so.