Logic:The longer the caller talks, the more likely it is that you may be able to obtain important information such as the location of the bomb.
Note: For more detail on what to ask the caller and what to note, use the Bomb Threat Checklist as a guide. Keep copies of this checklist handy for individuals who answer the telephones.
Most bomb threats are made over the telephone by former employees or unhappy customers and most are hoaxes perpetrated to disrupt your company. However, if you receive a telephoned bomb threat, treat it very seriously and adhere to these general guidelines when responding:
Do the following:
- Keep the caller talking, See below or use the Bomb Threat Checklist as a guide.
- Do not interrupt,
- Ask the caller to repeat what he said,
- Write down the message in its entirety.
Ask the Caller:
- When is it set to explode? What type of explosive?
- Where is it located? What will make it explode?
- What does it look like? Where are you at know?
- Why did you place it there? What is your address?
Note the following:
- Male or Female: Approximate Age:
- Any Accent: Callers Voice: (calm, angry, etc.)
- Time of Day: Background Noise:
- Exact Wording:
- Call the property management office at 429-1329.
- Notify your supervisor and other floor occupants.
Search for the device:
Since office personnel are the most familiar with their area, a quick check for suspicious packages, briefcases, etc., located in their area is the best search that can be made. Any person finding such items should immediately report it to the Fire Warden. The Fire Warden will give instructions to evacuate the floor should it become necessary. Evacuation routes and procedures should follow that of a fire evacuation.